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Saint Associates Limited Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post:
5 Albert Road, SOUTHSEA, Hampshire, PO5 2SE, GB

Telephone:
(0)20 357 66 057

Email:
hello@saintassociates.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Health and safety information
  • Account information
  • Website user information (including user journeys and cookie tracking)
  • Photographs or video recordings
  • Records of meetings and decisions
  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Account information, including registration details
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information
  • Financial transaction information

We collect or use the following information for recruitment purposes:

  • Contact details (e.g. name, address, telephone number or personal email address)
  • Employment history (e.g. job application, employment references or secondary employment)
  • Education history (e.g. qualifications)

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Payment details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Your data protection rights include:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. Read more about this right.
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about this right.
  • Your right to erasure - You have the right to ask us to delete your personal information. Read more about this right.
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about this right.
  • Your right to object to processing - You have the right to object to the processing of your personal data. Read more about this right.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about this right.
  • Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about this right.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

Directly from you.

How long we keep information

We keep information for as long as needed, or permitted, dependent upon the purposes for which it was obtained and consistent with applicable law.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 7 October 2024